Policies, Terms and Conditions & Disclaimer:
Terms & Conditions
: TERMS & CONDITIONS OF BUSINESS
Nothing in these Terms & Conditions affect your statutory rights relating to faulty or miss described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
Please examine and fully test the goods as soon as reasonably possible after delivery and notify us of any fault or damage, so that replacements can be sent in good time. Also see No:18 below
6.4 Special delivery Hired Tens machines are sent same working day (Monday to Friday) if ordered before 11.00am, they are sent via Special Delivery and should arrive next working day (Mon-Fri), however we cannot be held responsible in the event that it takes any longer to arrive, as once it has left us we are in the hands of the Royal Mail, please allow 48hrs before contacting us, we will only refund the additional cost of the priority service, if there is any industrial action by the postal service, that results in the parcel being delayed.
6.5 Consumables – Refunds will be made in respect of consumables / electrodes with seals intact (i.e. visibly unused) received in good condition by us, used consumables are not resalable and therefore will not be refunded if product seals are broken.
8. Late Payment - Interest Charges & Other Remedies
If payment is not made on or by the due date we will be entitled without further notice each month or part thereof to charge you interest on the overdue amount at the greater of 2% or £10, without prejudice to any other remedy which we may have.
Unless a different period is declared, all goods are guaranteed for one year from invoice date, or delivery if later.
Your statutory rights are not affected.
10. Credit/Debit Card Payments
If you are a Mail Order customer your credit/debit card will be debited before dispatch of your goods. Should any item amongst these be On Trial and the subject of a deposit, only the deposit will be debited upon dispatch. The balance will only be debited (a) if you advise us that the Trial was satisfactory, or (b) if you fail to return the item upon or before the expiry of the Trial period, as we will take this to mean that you wish to retain and pay for it.
11. Returning Goods
You are responsible:
11.1 for the cost of returning anything to us unless the item is faulty; and
11.2 for any damage or loss to the goods until we receive them.
We therefore recommend that goods to be returned by mail are sent by Registered Post, a Royal Mail service offering full compensation and guaranteed delivery. Recorded Delivery is a cheaper option but we do not recommend this as compensation is limited and delivery is not guaranteed. In any event, you should ask for a free-of-charge “Certificate of Posting” and keep this for a minimum of three months.
12. Patents, Registered Designs, Copyrights & Trademarks
Regardless of whether or not our products and designs are protected by patent, registration, copyright, trademark or other legal device you agree that except with our prior written permission you will not:
12.2 copy; and/or
12.3 derive commercial advantage from our products or designs or from any characteristic, aspect, feature, part and/or property of our products or designs.
13. Third party accessories
Our stimulators are only CE approved for use with our lead wires and our electrodes. We do not permit our stimulators to be used with lead wires and/or electrodes supplied by third parties even if CE approved, and you agree not to use third party accessories.
14. Intended Purpose of Use
Our stimulators are for your personal use or for commercial resale through a distribution channel where the end users purchase the units. You agree not to hire out our stimulators, nor to supply them along a distribution channel where the end users hire rather than purchase the units.
15. No Waiver
A failure by us at any time or for any period to enforce any one or more of the Terms and Conditions shall not be a waiver of the right to enforce such Terms and Conditions on a future occasion.
16. Headings and Singularities/Pluralities
The headings used in these Terms & Conditions are for convenience only and have no legal effect. Singulars and Plurals are interchangeable as circumstances require.
17. Governing Law & Jurisdiction
All matters arising out of the relationship between you and us shall be interpreted or construed in accordance with English Law and you and we agree to submit to the jurisdiction of the English courts.
18. The success of TENS is neither guaranteed or implied. Important: All machines and cables are tested prior to dispatch, however faults/machine failures can sometimes occur due to postage/shipping damage, also if dropped or knocked the machine this can cause the tens to malfunction, or if you over stress the cables. YOU MUST fully test the tens on arrival by placing the free test electrodes on your arm, this will also give us the time to replace your tens if there is any problem. Please test both sets of cables and be happy with the hire or purchase machine.
A machine that has developed a fault after dispatch, can sometimes cause a small electrical shock, which is why we insist you carefully test the tens machine on your arm, gently increase the intensity of the power when testing or using the machine for the 1st time and if not happy or you believe your tens has a fault, please contact us at once. DO NOT continue to use the tens if it has any faults or it issues strong electrical shocks that are not part of the normal workings for the machine. Do not use the tens anywhere near fluid/water.
19. The TENS unit will be supplied to the best of our ability in perfect working order ready for use. All rental units are tested immediately prior to dispatch. Please see No 18.
20. Only one price discount offer at a time will apply. Customers using an NHS discount code are not entitled to additional discounts.
21. Free Shipping & Free Return Postage is to the UK & N.Ireland Only
22. Free Return postage is only given for a hired Tens Machines return and faulty products return.
23. A TENS machine should only be used in accordance with the instructions provided and only by the Customer named on the submitted order form.
Where the words we and us are used this shall refer to “Pregnancy Tens UK” the owners and operators of this website.
Pregnancy Tens UK is the trading name of Mrs M Davies Business Address Pregnancy Tens UK The Poplars, Wernrheolydd, Raglan, Monmouth NP15 2LJ
Ofcom's website and material relating to information, products and services (or to third party information, products and services), is provided 'as is'. It is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
WEEE Waste Disposal
One of the provisions of the European Directive 2002/96/CE is that anything electrical or electronic should not be treated as domestic waste and simply thrown away. To remind you of this Directive, all affected products are now being marked with a crossed-out wheelie bin symbol.
To comply with the Directive most efficiently, please dispose of the unit at the ‘civic amenity site’ as directed by your local authority. Alternatively, contact us to receive a postage-paid label which you may use post the unit back to us for disposal. Upon receipt we will send your old device for components recovery and recycling to help to conserve the world's resources and minimise any adverse effects on the environment.
By placing any order with us via this website you are therefore agreeing to abide by these terms and conditions.